Get in Touch With Us
Got a question about a bonus offer, spotted something that needs updating, or just want to tell us we missed your favorite site? This page covers how to reach the team behind Best Online Casinos and what happens once your message lands in our inbox.
Ways to Reach Our Team
Email is the best way to get hold of us. Send your message to [email protected] and a real person will read it — we don't rely on canned auto-replies to do our job for us. Most messages get a response within a couple of working days, though it can run a little longer if we're mid-way through updating our reviews of free spins offers, welcome bonuses, or new casino listings.
Telling us upfront what your message is about — a correction, a question, feedback on a specific casino — helps us route it to the right person and get back to you faster.
What We Can Help With
- Questions about our reviews — Want more detail on how we rated Raging Bull, Uptown Aces, Ignition, or any other casino listed on the site? Ask away.
- Bonus and free spins queries — If a wagering requirement, expiry date, or eligibility rule on one of our featured offers isn't clear, let us know which offer and we'll help you find the answer or point you to the operator's own terms.
- Corrections — Odds, bonus terms, and licensing details change. If something looks out of date, flagging it helps us keep the site accurate for everyone else reading it.
- Content suggestions — Have a casino, payment method, or state-specific question you'd like us to cover? We factor reader suggestions into what we write next.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention it in your message. We can point you towards self-exclusion programs and support organisations rather than casino offers.
Why We Don't Handle Casino Account Issues
Best Online Casinos is an independent comparison and review site — we don't operate any of the casinos listed here, and we can't access, deposit into, or withdraw from your casino account. If you have a dispute over a withdrawal, a bonus that wasn't credited, or a login problem, that has to go through the customer support channel of the specific casino you played at, not through us. Most licensed operators offer live chat or email support directly on their site, and their terms and conditions page is the first place to check for anything account-specific.
What we can do is help you understand what to look for before you sign up — for example, whether an offer's free spins carry a maximum cashout cap, or how non-GamStop casino options differ from mainstream licensed sites if that's relevant to your situation.
A Note on What We Publish
Every casino featured on this site is reviewed on the same criteria — licensing status, bonus terms, payment options, and game selection among them — and commission from any operator never decides where a brand ranks. If you think we've gotten something wrong, or if your own experience with a listed casino contradicts what we've written, we'd genuinely like to hear about it. Reader feedback is one of the ways we keep listings current.
Before You Get in Touch
A few quick checks can save you a back-and-forth:
- If your question is about a specific bonus, note the casino name and the offer as it appeared on our site — terms can change on the operator's end without us being notified immediately.
- If you're reporting a factual error, a link or screenshot of what you saw helps us verify it faster.
- If you're under the legal gambling age for your state, or outside a state where online casino play is permitted, please don't use this contact form to ask for workarounds — we can't advise on that.
Thanks for taking the time to read this far. Whether it's a correction, a question, or just feedback on how we cover free spins and welcome offers, we're glad to hear from you.